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CUSTOM FEES AND IMPORT TAXES

Sophia Kah delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.
Due to different customs policies and import duties, SOPHIA KAH has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees. If in doubt you should contact your local customs office before placing your order to obtain information about the customs duties and their applicability.

ORDERS DELIVERY

We aim to have your order with you within 2-6 working days. Pre-orders will be delivered in 3 weeks.
Once your order has been dispatched we will send you a confirmation email to let you know, along with your unique FEDEX tracking number.
The Sophia Kah website is split into four regions:

Europe €20,00 (£17.00)
Middle East €40,00 (£33.00)
Far East €40,00 (£33.00)
Rest of World €40,00 (£33.00)

Please ensure you are shopping in the correct region.
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online with FEDEX.

RETURN & REFUND POLICY:

RETURN POLICY

You can return any item purchased on Sophia Kah Online Boutique within 15 days of the delivery date. Here’s how:

  • Contact us to customercare@sophiakah.co.uk in order to confirm the order's return.
  • Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • Pack the items in the order box (or any rigid carton box) and stick the pre-paid FEDEX label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Portugal.
  • Contact FEDEX (www.fedex.com) to arrange the pick-up of your package wherever you wish.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Since Sophia Kah offers the shipping costs worldwide in case of returning or exchanging an item, the shipping costs will be the clients' responsibility.

For further information on the conditions for exercising your right to return, please see the Legal Area and contact us at any time to customercare@sophiakah.co.uk and we will be back to you when possible.

EXHANGE POLICY

If you wish to change the size and/or color of an item that you purchased, you can do so within 15 days of delivery date.  Since Sophia Kah offers the shipping costs, the shipping costs in case of exchanging products will be in the client’s responsibility.

Please contact us to customercare@sophiakah.com with the with the subject “Exchange” confirming the replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

Since Sophia Kah offers the shipping costs worldwide in case of returning or exchanging an item, the shipping costs will be the clients' responsibility.

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REFUND POLICY

SOPHIA KAH  accepts refunds if by any chance you don’t like the item  or in the case of   faulty items.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days.

If your item is not in the foreseen conditions, a credit slip will be issued for exchanges of size or for a different style. You will deduct the amount of the credit slip on the exchange for new item.

For the refund to be issued, the items should be exchanged new, unused and with all garment tags still attached. In addition, undamaged box as this is considered part of the product. Only faulty items are accepted for refund.

The client has 15 days to return faulty items. 

Since Sophia Kah offers the shipping costs worldwide in case of returning or exchanging an item, the shipping costs will be the clients' responsibility.



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