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CUSTOM FEES AND IMPORT TAXES

Sophia Kah delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.
Due to different customs policies and import duties, SOPHIA KAH has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees. If in doubt you should contact your local customs office before placing your order to obtain information about the customs duties and their applicability.

ORDERS DELIVERY

We aim to have your order with you within 2-6 working days. Pre-orders will be delivered in 3 weeks.
Once your order has been dispatched we will send you a confirmation email to let you know, along with your unique FEDEX tracking number.
The Sophia Kah website is split into four regions:

Europe €20,00 (£17.00)
Middle East €40,00 (£33.00)
Far East €40,00 (£33.00)
Rest of World €40,00 (£33.00)

Please ensure you are shopping in the correct region.
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online with FEDEX.

RETURN POLICY:

EXCHANGING AN ITEM

Sophia Kah does not refund. To exchange any items, please send us the following request. Our Customer Care Service will contact you. A credit slip will be issued for exchanges of size or for a different style. You will deduct the amount of the credit slip on the exchange for new item. Items should be exchanged new, unused and with all garment tags still attached. In addition, undamaged box as this is considered part of the product. Only faulty items are accepted for refund.
Since it is free shipping for returning faulty items the client is responsible for any incremented costs.
In order to return the faulty items the client should send an email to the customer care service (customercare@sophiakah.com) and afterwards it will receive a confirmation email with the RAN (return authorisation number). Please make sure your items are returned new, unused and with all Sophia Kah designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Returning address: Rua de Revinhade 499 – 4650 373 Felgueiras – Portugal. Time frame for retuning the products: 8 week days.


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© SOPHIA KAH . ALL RIGHTS RESERVED 2017
crafted by sabya

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