INTRODUCTION

The following terms and conditions are intended to define the general terms of sale established between LONGRATEX - FÁBRICA DE CONFECÇÕES, LDA., hereinafter referred SOPHIA KAH and the user. If you have any questions, please contact us office@sophiakah.com.

COMPANY DETAILS:

LONGRATEX - FÁBRICA DE CONFECÇÕES, LDA.

RUA DE REVINHADE, 499 – 4650-376 REVINHADE

Phone number: 255340860 (Call to the national landline)

Email: geral@longratex.com

Tax ID: 501958800

PLACING AN ORDER

When placing an order, you undertake that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and SOPHIA KAH, for the sale of our products only exists once an order has been dispatched. An email will be sent to you confirming the dispatch of your order.

SPECIAL OFFERS & PROMOTIONS

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise.

PAYMENT

The user can choose from the following payment methods:

- Credit card (Visa and Mastercard)
The order details and your card details will be sent properly encrypted to your bank on the date of your order. After validation and confirmation from your bank, your order will be processed. In case of refusal, your order will be shipped to be paid on delivery, and you will bear the extra costs.

- Paypal
Paypal is a system that allows you to transfer money using an email address
Secure Payment

- Apple Pay

SECURE PAYMENT

To ensure a safe and pleasant shopping experience, SOPHIA KAH uses Stripe technology. SophiaKah.com has chosen Stripe for maximum security during the checkout process, so the information you provide on the site will be protected.

RETURNS POLICY

If you have any questions regarding our general condition of sales you may contact us via e-mail office@sophiakah.com or by post to the address Rua de Revinhade 499 , 4650-376 Revinhade – Felgueiras – Portugal.

ELECTRONIC COMPLAINT BOOK 

To use the Electronic Complaints Book to file a complaint, you can access the platform here.

PERSONALISATION

Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return the item. The estimated delivery time for this items is 3- 5 working days.

DISPUTE MANAGEMENT

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts 

   Phone.: 213 847 484 (Call to the national fixed network);

   Email: cniacc@unl.pt

   
   

2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

   Phone.: 289 823 135 (Call to the national fixed network);

   E-mail: cimaal@mail.telepac.pt

   
   

3. Consumer Dispute Arbitration Center of the District of Coimbra

   Phone.: 239 821 690/289 (Call to the national fixed network);

   E-mail: geral@centrodearbitragemdecoimbra.com

   
   

4. Lisbon Consumer Dispute Arbitration Center

   Phone.: 218 807 000 / 218807030 (Call to the national fixed network);

   E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

   
   

5. Porto Consumer Information and Arbitration Center

   Phone.: 225 508 349 / 225 029 791 (Call to the national fixed network);

   E-mail: cicap@mail.telepac.pt

   
   

6. Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court

   Phone.: 253 422 410 (Call to the national fixed network);

   E-mail: triave@gmail.com

   
   

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

   Phone.: 253 617 604 (Call to the national fixed network);

   E-mail: geral@ciab.pt

   
   

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

   Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal;

   E-mail: centroarbitragem.sras@gov-madeira.pt

   
   

 

For more information, consult the Consumer Portal at

www.consumidor.pt